Pyramid Computer GmbH (following Pyramid) and its subsidiaries respect your privacy. This Privacy Statement informs you of our privacy practices and of the choices you can make about the way information about you, including from your online activity is collected and how that information is used by Pyramid. This statement is readily available on our Pyramid.com home page and at the bottom of every Pyramid web page. Please use the links below to access translations of this statement and any applicable country specific or service specific supplements to the statement.
In the development of Pyramid’s privacy policies and standards, we respect and take into account the major principles and frameworks around the world, including the OECD Guidelines on the Protection of Privacy and Transborder Flows, EU Directive 95/46/EC, APEC Privacy Framework, and the Madrid Resolution on International Privacy Standards and the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Pyramid has an inter-company agreement on the transfer and processing of personal data within the Pyramid group worldwide. This agreement also forms the basis of Pyramid’s Binding Corporate Rules for Controller (BCRs) which have been approved by the majority of the Data Protection Regulators in the European Economic Area (EEA) and Switzerland. The BCRs (together with EU model contracts in some countries) allow Pyramid to ensure that EEA personal data which is transferred to and processed by Pyramid companies outside the EEA, is adequately protected in accordance with applicable data protection law.
Pyramid will apply to the TRUSTe’s APEC Privacy Seal signifying that this privacy statement and our practices will be reviewed for compliance with the TRUSTe program viewable on the validation page available then by clicking the TRUSTe seal. Pyramid’s privacy practices described in this Statement comply with the APEC Cross Border Privacy Rules System, including transparency, accountability, and choice regarding the collection and use of your personal information. The CBPR certification does not cover information that may be collected through downloadable software on third party platforms.
If you have an unresolved privacy or data use concern related to Pyramid’s APEC Certification that we have not addressed satisfactorily, please contact TRUSTe.
Links to non-Pyramid websites
We may also provide social media features that enable you to share information with your social networks and to interact with Pyramid on various social media sites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. We encourage you to review the privacy policies and settings on the social media sites with which you interact to make sure you understand the information that may be collected, used, and shared by those sites.
Personal information is any information that personally identifies you or from which you could be identified. This may include your name, address, telephone number, email address and profession or occupation.
Pyramid collects, exports, and uses personal information to manage your relationship with Pyramid and better serve you by personalizing your experience and interaction with Pyramid. Such collection is done with appropriate notice and consent, along with required filings with data protection authorities, where required.
Pyramid may collect your personal information through your access and use of website, web-based applications, or mobile applications, during conversations or correspondence with Pyramid representatives, when you purchase goods or services or complete an online application form.
Pyramid may collect personal information from you in connection with:
The types of personal information Pyramid may collect from you includes:
If you apply for instant credit, we may ask you to provide additional personal information such as salary, government issued identification number, banking/financial account information, and other information (for example from credit reporting agencies) to authenticate you and verify credit worthiness. This information will be used by our financial services providers in determining whether to extend you credit and how much to extend.
If you post, comment, indicate interest or complaint, or share personal information, including photographs, to any public forum on an Pyramid site, social network, blog, or other such forum, please be aware that any information you submit can be read, viewed, collected, or used by other users of these forums, and could be used to contact you, send you unsolicited messages, or for purposes that neither you nor Pyramid have control over. Pyramid is not responsible for the personal information you choose to provide in these forums.
In addition to the information you provide, Pyramid may also collect information during your visit to an Pyramid website, web-based application, or a website “powered by” another company on behalf of Pyramid, through our Automatic Data Collection Tools, which include Web beacons, cookies, and similar technologies, as well as embedded Web links. These tools collect certain traffic information that your browser sends to a website, such as your browser type and language, access times, and the address of the website from which you arrived. They may also collect information about your Internet Protocol (IP) address, unique device identifier, clickstream behavior (i.e., the pages you view, the links you click, and other actions you take in connection with Pyramid websites or “powered by” websites) and product information. Pyramid may also use some of these Automatic Data Collection Tools in connection with certain emails and communications sent from Pyramid and therefore may collect information using these tools when you open the email or click on a link contained in the email. To learn more, read “automatic data collection tools”.
Pyramid also collects information from publicly or commercially available sources that it deems credible. Such information may include your name, address, email address, preferences, interests, and demographic/profile data. The information Pyramid collects from its public or commercial sources may be used along with the information Pyramid collects when you visit Pyramid’s sites. For example, Pyramid may compare the geographic information acquired from commercial sources with the IP address collected by Automatic Data Collection Tools to derive your general geographic area.
Where necessary, Pyramid may also use information provided by you or your employer, together with information from publicly available and other online and offline sources, to conduct due diligence checks on business contacts as part of Pyramid’s anti-corruption program.
Pyramid may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our websites, products or services.
Pyramid may use your information to:
We will give you the opportunity to choose your privacy preferences regarding the marketing communications we send.
Salary information, Social Security number and other sensitive personal information will not be used by Pyramid for any other purpose (as part of your application) and will only be retained for as long as is necessary for the performance of the Services, unless you ask us to submit your data for save future applications.
Pyramid will not sell, rent or lease your personal information to others except as described in this Statement.
Pyramid shares personal information in the following ways:
Pyramid retains service providers and suppliers to manage or support its business operations, provide professional services, deliver complete products, services and customer solutions and to assist Pyramid with marketing and communication initiatives. These providers and suppliers may be located in the US or other overseas locations and include, for example, credit card processors, debt collectors, providers of customer support and live-help, marketing and communications, hosting and IT service providers, email service providers, automated data processors, shipping agents, management and support of Pyramid websites, order fulfilment and delivery. Suppliers and service providers are required by contract to keep confidential and secure the information received on behalf of Pyramid and may not use it for any purpose other than to carry out the services they are performing for Pyramid.
Pyramid may also transfer your personal information to other Pyramid-owned business entities in the US, UK and Worldwide. By accessing Pyramid websites, registering for an account or service, or otherwise providing Pyramid with your personal information, you consent to this transfer of your personal information throughout the global Pyramid network of entities.
Except as described in this Statement, Pyramid will not share the personal information you provide to Pyramid with non-Pyramid third parties without your permission, unless to:
Circumstances may arise where, whether for strategic or other business reasons, Pyramid decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers. It is Pyramid’s practice to seek appropriate protection for information in these types of transactions.
Pyramid does (not knowingly) collect information from teenagers as defined by local law, and does not target its websites or mobile applications to children under these ages. We encourage parents and guardians to take an active role in their children’s online and mobile activities and interests.
However, in the context of applications, e.g. as trainees, the personal data of all applicants will be collected and stored (as long as needed for the application process and maybe later on employment). An application (of teenagers) should include appropriate consent to the data processing by the parants/guardian(s). A corresponding form can be found in the “Jobs” section of our website.
Pyramid gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product- and service-specific information and also choose to receive Pyramid general communications. We give you a choice regarding delivery of Pyramid general communications by postal mail, email, telephone, or mobile device.
You can make or change your choices about receiving either subscription or general communications at the data collection point or by using other methods, which are listed in the following sections. This option does not apply to communications primarily for the purpose of administering order completion, contracts, support, product safety warnings, driver updates, or other administrative and transactional notices where the primary purpose of these communications is not promotional in nature.
Subscription communications include email newsletters, software updates, etc. that may be expressly requested by you or which you consented to receive. After you request such communications, you may opt out of receiving them by using one of the following methods:
Pyramid general communications
Pyramid general communications provide information about products, services, and/or support. This may include new product or services information, special offers, or invitations to participate in market research or compliance reviews.
To subscribe to the newsletter offered on our website, you can register via our form. We use the so-called double opt-in procedure. A confirmation e-mail will be sent to your e-mail address with the request for confirmation. The registration only becomes effective when you click on the activation link contained in the confirmation e-mail. We use your data transmitted to us exclusively for sending the newsletter, which may contain information or offers.
We use rapidmail to send our newsletter. Your data will therefore be transmitted to rapidmail GmbH. It is forbidden for rapidmail GmbH to use your data for other purposes than for sending the newsletter. A passing on or a sale of your data is not permitted to rapidmail GmbH. rapidmail is a German, certified newsletter software provider, which was carefully selected according to the requirements of the DSGVO and the BDSG.
You can revoke your consent to the storage of the data and its use for sending the newsletter at any time, e.g. via the unsubscribe link in the newsletter.
You may opt out of receiving these general communications by using one of the following methods:
Pyramid strives to keep your personal information accurately recorded. We have implemented technology, management processes and policies to help maintain data accuracy. Pyramid provides individuals with reasonable access to personal information that they provided to Pyramid and the reasonable ability to review and correct it or ask for anonymization, blockage, or deletion, as applicable.
To protect your privacy and security, we will also take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your data. To view and change the personal information that you directly provided to Pyramid you can return to the web page where you originally submitted your data and follow the instructions on that web page or contact the Pyramid Privacy Officer.
Pyramid will respond to access requests within 30 days.
Pyramid takes seriously the trust you place in us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Pyramid utilizes reasonable and appropriate physical, technical, and administrative procedures to safeguard the information we collect and process. Pyramid retains data only as required or permitted by local law and while it has a legitimate business purpose.
When collecting or transferring sensitive information we use a variety of additional security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. The personal information you provide us is stored on computer systems located in controlled facilities which have limited access. When we transmit highly confidential information (such as credit card number or password) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. The protection status is visible at the address line of your browser. If the address starts with https:// it is a safe connection. Some browsers have also symbols like a lock to indicate a safe connection.
If we modify our Privacy Statement, we will post the revised statement here, with an updated revision date. If we make significant changes to our Statement that materially alter our privacy practices, we may also notify you by other means, such as sending an email or posting a notice on our corporate website and/or social media pages prior to the changes taking effect.
If you have comments or questions about our Privacy Statement, any concerns or a complaint regarding our collection and use of your data or a possible breach of your privacy, please send them to the Pyramid Privacy Officer or write to us at the appropriate address below.
We will treat your requests or complaints confidentially.
Our representative will contact you within a reasonable time after receipt of your complaint to address your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner.
Pyramid Computer GmbH
Data Protection Officer
Bötzinger Strasse 60
The following sections provide additional information about commonly-used web technology tools.
A “cookie” is a small data file transferred by a website to your computer’s hard drive. Pyramid or its service providers send cookies when you surf our site or sites where our ads appear, make purchases, request or personalize information, or register yourself for certain services. Accepting the cookies used on our site, sites that are “powered by” another company on Pyramid’s behalf, or sites where our ads appear may give us access to information about your browsing behavior, which we may use to personalize your experience. Cookies are typically classified as either “session” cookies or “persistent” cookies.
In certain countries you may also adjust your Pyramid and associated cookie preferences by using a preference manager tool in this Statement which is available from the site you are visiting.
You can find information on popular browsers and how to adjust your cookie preferences in the help and support section of your browser.
From time to time, Pyramid and third parties with whom we partner will use Flash local shared objects (LSOs) and similar technologies to store Flash content information and preferences. LSOs perform similar functions to HTML browser cookies and deposit small files on your computer, which are commonly called Flash cookies. Flash cookies are different from browser cookies and cookie management tools provided by your browser may not remove Flash cookies. To learn more about Flash Cookies and how to manage the related privacy and storage settings, please visit the Adobe Systems website .
Some Pyramid and third-party web pages, applications, and HTML-formatted email use Web beacons alone or in conjunction with cookies to compile information about your website usage and your interaction with email, as well as to measure performance on Pyramid, applications, and websites “powered by” another company on Pyramid’s behalf. A web beacon is an electronic image, called a single-pixel (1×1) or clear GIF. Web beacons can recognize certain types of information on your computer such as cookies, the time and date of a page viewed, and a description of the page where the web beacon is placed. Depending on the context, web beacons may also refer to content on a third-party server, and may be used by service providers to deliver relevant advertising to you.
You may be able to disable web beacons in email messages by not downloading images contained in the message you receive (this feature varies depending on the email software used on your personal computer). However, doing this may not always disable a web beacon or other automatic data collection tools in the email message due to specific email software capabilities. For more information about this, please refer to the information provided by your email software or service provider.
If you choose to receive marketing emails or newsletters from Pyramid as specified in Your choices and selecting your privacy preferences, Pyramid may automatically collect personal information about you. For example, through web beacons and personalized URLs embedded in these emails or newsletters, Pyramid can track whether you’ve opened those messages and whether you’ve clicked on links contained within those messages. For more information on embedded web links, see below.
Embedded Web links
Emails from Pyramid, Internet keyboard keys preconfigured by Pyramid, and promotional icons preinstalled on your PC desktop often use links designed to lead you to a relevant area on the Web, after redirection through Pyramid’s servers. The redirection system allows Pyramid to change the destination URL of these links, if necessary, and to determine the effectiveness of our marketing initiatives.
In emails, such web links may also allow Pyramid to determine whether you have clicked a link in an email, and this information about the interaction may be connected to your personal identity. If you do not want Pyramid to collect information about the links that you click, you can:
This website uses functions of the web analysis service Google Analytics. The provider is Google Inc, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.
We have activated the IP anonymisation function on this website. This will cause your IP address to be cut by Google within Member States of the European Union or in other countries party to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website and Internet use. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data.
Objection to data collection
You can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie is set which prevents the collection of your data on future visits to this website:
Contract data processing
We have concluded a contract with Google for commissioned data processing and fully implement the strict requirements of the German data protection authorities for the use of Google Analytics.
Google Tag Manager
Google Tag Manager is a solution with which we can manage so-called website tags via an interface (and thus integrate Google Analytics and other Google marketing services into our online offering, for example). The Tag Manager itself (which implements the tags) does not process any personal data of the users. With regard to the processing of users’ personal data, reference is made to the following information on the Google services. Usage guidelines: https://www.google.com/intl/en/tagmanager/use-policy.html.
Pyramid ads and offerings on third-party websites
Pyramid contracts with service providers to place ads on Pyramid websites and on websites owned by third parties. In addition, some websites may be “powered by” a service provider to provide Pyramid offers on Pyramid’s behalf. These service providers may send cookies from and use web beacons on these third-party websites and on Pyramid-Computer.com. The cookies and web beacons may enable Pyramid to collect information about the pages you viewed and the links you clicked in order to provide you with targeted Pyramid advertisements based on your interests..
Pyramid participates in the Digital Advertising Alliance (DAA and DAAC) self-regulatory program for digital online advertising (see http://www.aboutads.info/ or http://youradchoices.com/ in the US and youradchoices.ca in Canada). Pyramid advertisements that are targeted to you will be identified with the Ad Choices icon . If you wish to not have this information used for serving you targeted ads, you can click here to opt-out. This will allow you to access and update your preferences. Note that this does not opt you out of being served non-targeted advertising.
We maintain an online presence on Twitter to present our company and our services and to communicate with customers/interested parties. Twitter is a service of Twitter Inc, 1355 Market Street, Suite 900, San Francisco, CA 94103, USA.
In this respect, we would like to point out that there is a possibility that user data may be processed outside the European Union, in particular in the USA. This may result in increased risks for the user in that, for example, later access to the user data may be made more difficult. We also do not have access to this user data. The access possibility lies exclusively with Twitter. Twitter Inc. is certified under the Privacy Shield and is therefore committed to complying with European data protection standards.
We maintain an online presence on YouTube to present our company as well as our services and to communicate with customers/interested parties. YouTube is a service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, a subsidiary of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA.
In this respect, we would like to point out that there is a possibility that user data may be processed outside the European Union, in particular in the USA. This may result in increased risks for users, e.g. by making later access to user data more difficult. We also do not have access to this user data. YouTube has exclusive access to this data. Google LLC is certified under the Privacy Shield and is therefore committed to complying with European data protection standards.
Linking social media via graphic or text link
We also advertise on our website presences on the social networks listed below. The integration takes place via a linked graphic of the respective network. The use of this linked graphic prevents the automatic establishment of a connection to the respective server of the social network when calling up a website that has a social media application, in order to display a graphic of the respective network itself. Only by clicking on the corresponding graphic the user is forwarded to the service of the respective social network.
After forwarding the user, the respective network collects information about the user. It cannot be ruled out that the data collected in this way will be processed in the USA.
These are initially data such as IP address, date, time and page visited. If the user is logged into his user account of the respective network during this time, the network operator can assign the collected information of the concrete visit of the user to the personal account of the user. If the user interacts via a “Share” button of the respective network, this information can be stored in the personal user account of the user and, if necessary, published. If the user wants to prevent the collected information from being directly assigned to his user account, he must log out before clicking on the graphic. It is also possible to configure the respective user account accordingly.
Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA
Certification EU-US Data Protection (“EU-US Privacy Shield”)
Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, a subsidiary of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA
Certification EU-US Data Protection (“EU-US Privacy Shield”) https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active
LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland, a subsidiary of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085 USA.
Certification EU-US data protection (“EU-US Privacy Shield”) https://www.privacyshield.gov/participant?id=a2zt0000000L0UZAA0&status=Active
In our internet presence we use the plug-in of the social network Twitter. Twitter is an Internet service of Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA, hereinafter referred to as “Twitter”.
The certification according to the EU-US data protection shield (“EU-US Privacy Shield”)
Twitter guarantees that the EU’s data protection requirements will also be complied with when processing data in the USA.
The legal basis is Art. 6 para. 1 lit. f) DSGVO. Our legitimate interest lies in improving the quality of our website.
If the plug-in is stored on one of the pages of our website you have visited, your Internet browser will download a display of the plug-in from the Twitter servers in the USA. For technical reasons, it is necessary for Twitter to process your IP address. In addition, the date and time of your visit to our website are also recorded.
If you are logged in to Twitter while visiting one of our websites equipped with the plug-in, the information collected by the plug-in about your specific visit will be recognised by Twitter. Twitter may assign the information collected in this way to your personal user account there. For example, if you use the “Share” button on Twitter, this information is stored in your Twitter user account and may be published on the Twitter platform. If you wish to prevent this, you must either log out of Twitter before visiting our website or make the appropriate settings in your Twitter user account.
data protection information that can be called up.
In our internet presence we use YouTube. This is a video portal of YouTube LLC, 901 Cherry Ave, 94066 San Bruno, CA, USA, hereinafter referred to as “YouTube”.
YouTube is a subsidiary of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter referred to as “Google”.
Through certification according to the EU-US Privacy Shield
Google and its subsidiary YouTube guarantee that the data protection requirements of the EU will also be complied with when processing data in the USA.
We use YouTube in conjunction with the “Extended Privacy Mode” feature to display videos to you. The legal basis is Art. 6 Para. 1 lit. f) DSGVO. Our legitimate interest lies in improving the quality of our website. According to YouTube, the function “Extended data protection mode” means that the data described in more detail below will only be transmitted to YouTube’s server if you actually start a video.
Without this “Extended Data Protection”, a connection to the YouTube server in the USA will be established as soon as you access one of our Internet pages on which a YouTube video is embedded.
This connection is necessary in order to display the video on our website via your Internet browser. YouTube will record and process at least your IP address, the date and time and the website you visited. In addition, a connection to the advertising network “DoubleClick” is established by Google.
If you are logged in to YouTube at the same time, YouTube assigns the connection information to your YouTube account. If you wish to prevent this, you must either log out of YouTube before visiting our website or make the appropriate settings in your YouTube user account.
YouTube permanently stores cookies on your terminal device via your Internet browser for the purpose of functionality and analysis of user behaviour. If you do not agree with this processing, you have the option of preventing the cookies from being saved by making a setting in your Internet browser. You can find more information on this under “Cookies” above.
data protection information that can be called up.
On our website we use Google Maps to display our location and to create a route description. This is a service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter referred to as “Google”.
Through the certification according to the EU-US data protection shield (“EU-US Privacy Shield”)
Google guarantees that the data protection requirements of the EU will also be complied with when processing data in the USA.
In order to enable the display of certain fonts on our website, a connection to the Google server in the USA is established when our website is accessed.
If you call up the Google Maps component integrated into our Internet presence, Google stores a cookie on your terminal device via your Internet browser. Your user settings and data are processed in order to display our location and to create a route description. We cannot rule out the possibility that Google may use servers in the USA.
The legal basis is Art. 6 Para. 1 lit. f) DSGVO. Our legitimate interest lies in optimising the functionality of our website.
The connection to Google established in this way enables Google to determine which website has sent your enquiry and to which IP address the route description is to be sent.
If you do not agree with this processing, you have the option of preventing the installation of cookies by making the appropriate settings in your Internet browser. Details can be found above under “Cookies”.
In addition, Google offers the following services under
for further information.