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Service & Support

Service, support, production, shipping and tracking – our expert staff will help you keep an eye on your orders and requests.

SERVICE

Zu unseren Services gehören Labortests und Produktzertifizierungen, individuelle Typenschilder und Labels, ein intelligentes Logistikkonzept mit Konsignationslager und Drop-Shipping sowie der Blitzversand in alle Welt aus dem geographischen Herzen Europas.

Und mit unserem Smart-Service-Konzept sorgen wir dafür, dass Installationen und Roll-outs auf allen Kontinenten reibungslos gelingen.

POLYTOUCH® und AKHET®-Systeme besitzen eine hohe Versionssicherheit und Imagestabilität. Darüber hinaus sind sie und ihre Komponenten langzeitverfügbar.

„Jeder PYRAMID-Kunde erhält nicht nur das Produkt, sondern auch die Services & den Support, die seinen Anforderungen am besten entsprechen.“

Alexander Hahn
Chief Sales & Marketing Officer

SUPPORT PROGRAMM

Über die umfangreichen Support-Leistungen von Pyramid Care informieren wir Sie wir hier ausführlich:

service smart concept

PRODUCT CERTIFICATIONS, Labels, and type plates

EVERYTHING IS POSSIBLE…


We offer comprehensive product certifications – both national and international (UL, CCC, CSA, ETL…) – and individual laboratory tests.

We label your products with your product name, logo and serial number and identify you or us as the manufacturer.

The type plate material we use complies with UL requirements: thus fulfils the safety requirements of DIN EN 62368.

You see: nothing stands in the way of your successful market access.

service smart concept

Available worldwide for you:

SMART Service CONCEPT

Our service partners carry out installations, roll-outs, component replacement and system replacement. Flexible service levels up to 24/7 are possible. For your national and international projects we develop tailor-made solutions for the required on-site services and their levels. Our customers in the United States benefit from a domestic maintenance center that we operate for them.

Intelligent
logistic concept

FOR OUR CUSTOMERS…


…we operate consignment warehouses (LLZ) for direct and fast withdrawal of goods.

…we provide drop-shipping: You order from us and we deliver directly to your client in your name. This saves storage and transport costs.

service

Fast delivery of goods

FROM THE CENTER OF EUROPE…

The Pyramid production and logistics centre is located in Ichtershausen near Erfurt. The central location in the heart of Europe is ideal for fast delivery of products to Germany and abroad.

The closeness to Leipzig/Halle airport with its global DHL hub ensures fast worldwide shipping. We can serve about 50 destinations in Europe, Asia and America directly from Leipzig/Halle Airport.

service delivery

Quality Policy and Standards

The quality of our products and services is most important to our customer and us.
Therefore all processes are analyzed. The results are documented and the measures taken are regularly reviewed.
Our company is regularly audited successfully by our customers and by independent certification organizations.

The quality management of Pyramid Computer has been certified according to the ISO 9001 standard since 1997.

We act according to the following principles:

  • Quality management is binding without restriction for all employees and departments.
  • Quality is an integral part of all processes.
  • Quality management is a management task and obligation of all management personnel.
  • All employees are responsible for the quality of their work results (aim „zero errors“).
  • The continuous improvement of the qualification and competence of all employees is a main part of our quality management.