Service & Support

Service, support, production, shipping and tracking – our expert employees will help you keep an eye on your orders and requests.

Lifecycle Management

Thoroughly thought through…

Beside the material value of the hardware, new market conditions or the technical change must be taken into consideration. We can advise you and take care of the supplier’s management. In addition to the safety of our hardware version, which provides a high image stability, our systems are available long-term. We offer technical support for servers and appliances throughout the entire product lifecycle, and even after your warranty expires.

Technical Support

We’re [t]here for you… European Service

Pyramid offers a simple on-site service model for all servers and workstations sold in Europe. Every order comprises the Pyramid Europe Service that entitles you to our comprehensive service.

Ordering a server, workstation or industrial PC entitles you to the following complimentary benefits:

  • Pyramid 12 month warranty for defects
    (The extension of the limitation period up to 60 months is possible on request)
  • Unlimited e-mail and telephone support
    Monday-Friday, 08:00-17:00
  • Customer requests will be processed within 2 hours of the initial call during hotline hours
  • Burn-in system test
  • Advance replacement of components subject to availability
  • Free technical hotline: +49 761 4514 870

Available worldwide for you:
Global Service program

The Pyramid Production and Logistics facility is located close to the European DHL Hub Leipzig. From more than 100 locations worldwide we offer services such as unit replacement, on-site service, installations and roll-outs. Flexible service levels up to 24×7 are available.

Pyramid creates custom services for international projects based on actual requirements in order to offer customers the best support.

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Intelligent logistics concept

We can…
… manage your serial numbers and deliver your products with the corresponding documents.
Moreover, we can export your product to even the most logistically challenging regions, e.g., navigating Brazilian customs or delivering to your customer in India within 3 days.

Fast & intelligent delivery of goods

Pyramid’s production & logistics plant is close to the European DHL Hub in Leipzig.

We carry out services like unit replacement, on-site service, installations and roll-outs in more than 300 locations worldwide, not to mention flexible service levels up to 24×7 including professional customs & export handling.

Pyramid provides tailor-made offers comprising the essential required services for international projects.

Quality Policy and Standards

Pyramid has been certified to ISO 9001 standard since 1997 and is regularly successfully audited by industry and business customers.
The quality policy is based on the following guiding principles:

  • Quality management forms an integral part of all processes.
  • Preventive quality management is a management task and obligation of the management staff.
  • All employees are responsible for the quality of their work results.
  • The quality awareness of all employees is to be aligned to error prevention “zero errors”.
  • The continuous improvement of the qualification and competence of all employees is the prerequisite for the functionality of the quality management system.

The quality management system is binding without exception for all employees and departments.
And of course the quality awareness and the quality of our products is of great importance to us. Therefore all processes are analyzed with regard to possible risks but also the opportunities that can be used.

The results are documented and the measures taken are regularly reviewed. Our company is regularly audited successfully by our customers and by independent certification organizations.

Your contact at Pyramid

Armin Herbert

Key Account Manager

David Frei

VP Strategic Partnerships Linkedin

Domenico Mercuri

Key Account Manager Linkedin

Emanuel Glück

Key Account Manager Linkedin

General inquiries


Graeme Derby

Managing Director UK Linkedin

Josef Schneider

CEO Linkedin

Kevin Sverko

Sales Manager Linkedin

Lion Batani

Key Account Manager Linkedin

Mario Horna

Key Account Manager Linkedin

Mark Newell

Strategy & Sales Director Linkedin

Maximilian Rischau

Key Account Manager Linkedin

Michael Stoebe

Chief Product Officer Linkedin

Patrick Hagemeister

International Account Director Linkedin

Paul Dennis

Consultant Linkedin

Raphael Gonsior

Key Account Manager Linkedin

Sebastian Wagner

Business Development Manager Linkedin

Stefano Lai

Sales Lead Retail Linkedin

Technical Support

Technical Team

Vanessa Groß

Key Account Manager Linkedin