Service & Support
Service, support, production, shipping and tracking – our expert staff will help you keep an eye on your orders and requests.
SERVICE & SUPPORT
We ensure that every customer receives not only the product but also the services that best meet his requirements.
Our services include product certification and laboratory tests, an intelligent logistics concept, a technical hotline, advance replacement of components, and a warranty that can be extended up to 5 years.
In addition to the safety of our hardware version, which provides a high image stability, our systems are available long-term. We offer technical support for servers and appliances throughout the entire product lifecycle, and even after your warranty expires.
PRODUCT CERTIFICATIONS, Labels, and type plates
EVERYTHING IS POSSIBLE…
We offer comprehensive product certifications – both national and international (UL, CCC, CSA, ETL…) – and individual laboratory tests.
We label your products with your product name, logo and serial number and identify you or us as the manufacturer.
The type plate material we use complies with UL requirements: thus fulfils the safety requirements of DIN EN 62368.
You see: nothing stands in the way of your successful market access.
Ordering entitles you to the following first-class services:
Pyramid 12 month
warranty for defects
and telephone support
+49 761 4514 870
(subject to availability)
requests will be
processed within 2 hours
Available worldwide for you:
SMART Service CONCEPT
FOR OUR CUSTOMERS…
…we operate consignment warehouses (LLZ) for direct and fast withdrawal of goods.
…we provide drop-shipping: You order from us and we deliver directly to your client in your name. This saves storage and transport costs.
Fast delivery of goods
FROM THE CENTER OF EUROPE…
The Pyramid production and logistics centre is located in Ichtershausen near Erfurt. The central location in the heart of Europe is ideal for fast delivery of products to Germany and abroad.
The closeness to Leipzig/Halle airport with its global DHL hub ensures fast worldwide shipping. We can serve about 50 destinations in Europe, Asia and America directly from Leipzig/Halle Airport.
Quality Policy and Standards
The quality of our products and services is most important to our customer and us.
Therefore all processes are analyzed. The results are documented and the measures taken are regularly reviewed.
Our company is regularly audited successfully by our customers and by independent certification organizations.
The quality management of Pyramid Computer has been certified according to the ISO 9001 standard since 1997.
We act according to the following principles:
- Quality management is binding without restriction for all employees and departments.
- Quality is an integral part of all processes.
- Quality management is a management task and obligation of all management personnel.
- All employees are responsible for the quality of their work results (aim “zero errors”).
- The continuous improvement of the qualification and competence of all employees is a main part of our quality management.