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Global
Contact
Pyramid Logo
Main

Service & Support

Email: support@pyramid.de
Hotline: +49761 4514-870
Mo – Fr: from 8 AM to 5 PM (CET)

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Service, Support, Production, Shipping

Our experts will help you keep an eye on your orders & requests

Our service includes laboratory tests and product certifications, specific labels and type plates, an intelligent logistics concept with consignment warehouses (LLZ) and dropping shipping, as well as flash shipping to anywhere in the world from the geographical heart of Europe.

And with our Smart Service partners, we ensure that installations and roll-outs on all continents run smoothly.

POLYTOUCH® & AKHET® solutions have high version security and image stability.
In addition, they and their components are available for the long term.

Support Program

We will inform you in detail about the extensive technical support of Pyramid Care here:
PYRAMID CARE PROGRAM

WEEE / EAR Registration

Take-back concept for waste electrical equipment from B2B businesses:
WEEE /EAR Registration

Product certifications, Labels & type plates

We offer comprehensive product certifications – both national and international (UL, CCC, CSA, ETL…) – and individual laboratory tests.

We label your products with your product name, logo and serial number and identify you or us as the manufacturer.

The type plate material we use complies with UL requirements: thus fulfils the safety requirements of DIN EN 62368.

You see: nothing stands in the way of your successful market access.

golbal partner

Available worldwide for you:
Smart Service Concepts

Our service partners carry out installations, roll-outs, component replacement and system replacement. Flexible service levels up to 24/7 are possible. For your national and international projects we develop tailor-made solutions for the required on-site services and their levels. Our customers in the United States benefit from a domestic maintenance

Intelligent Logistic Concept

For our customers:

  • we operate consignment warehouses (LLZ) for direct and fast withdrawal of goods.
  • we provide drop-shipping: You order from us and we deliver directly to your client in your name. This saves storage and transport costs.
delivery

Fast delivery of goods:
from the center of Europe…

The Pyramid production and logistics centre is located in Ichtershausen near Erfurt. The central location in the heart of Europe is ideal for fast delivery of products to Germany and abroad.

The closeness to Leipzig/Halle airport with its global DHL hub ensures fast worldwide shipping. We can serve about 50 destinations in Europe, Asia and America directly from Leipzig/Halle Airport.

Quality Policy and Standards

The quality of our products and services is most important to our customer and us.
Therefore all processes are analyzed. The results are documented and the measures taken are regularly reviewed.
Our company is regularly audited successfully by our customers and by independent certification organizations.

The quality management of Pyramid Computer has been certified according to the ISO 9001 standard since 1997.

Certifications & memberships

We act according to the following principles:

  • Quality management is binding without restriction for all employees and departments.
  • Quality is an integral part of all processes.
  • Quality management is a management task and obligation of all management personnel.
  • All employees are responsible for the quality of their work results (aim “zero errors”).
  • The continuous improvement of the qualification and competence of all employees is a main part of our quality management.

You need Support? Write to us:

GLOBAL WEBSITE
NORTH AMERICA