Service, support, production, shipping and tracking – our expert staff will help you keep an eye on your orders and requests.
Hotline: +49761 4514-870
Email: support@pyramid.de
Our service includes laboratory tests and product certifications, specific labels and type plates, an intelligent logistics concept with consignment warehouses (LLZ) and dropping shipping, as well as flash shipping to anywhere in the world from the geographical heart of Europe.
And with our Smart Service partners, we ensure that installations and roll-outs on all continents run smoothly.
POLYTOUCH® and AKHET® solutions have high version security and image stability.
In addition, they and their components are available for the long term.
„We ensure that every customer receives not only the product but also the services and the support that best meet his requirements.“
Alexander Hahn
Chief Sales & Marketing Officer
Support Program
WEEE / EAR Registration
We offer comprehensive product certifications – both national and international (UL, CCC, CSA, ETL…) – and individual laboratory tests.
We label your products with your product name, logo and serial number and identify you or us as the manufacturer.
The type plate material we use complies with UL requirements: thus fulfils the safety requirements of DIN EN 62368.
You see: nothing stands in the way of your successful market access.
Our service partners carry out installations, roll-outs, component replacement and system replacement. Flexible service levels up to 24/7 are possible. For your national and international projects we develop tailor-made solutions for the required on-site services and their levels. Our customers in the United States benefit from a domestic maintenance
For our customers:
The Pyramid production and logistics centre is located in Ichtershausen near Erfurt. The central location in the heart of Europe is ideal for fast delivery of products to Germany and abroad.
The closeness to Leipzig/Halle airport with its global DHL hub ensures fast worldwide shipping. We can serve about 50 destinations in Europe, Asia and America directly from Leipzig/Halle Airport.
The quality of our products and services is most important to our customer and us.
Therefore all processes are analyzed. The results are documented and the measures taken are regularly reviewed.
Our company is regularly audited successfully by our customers and by independent certification organizations.
The quality management of Pyramid Computer has been certified according to the ISO 9001 standard since 1997.
