Whether "Standard" or "Extended"...
Fast and competent support
just in case – tailor-made!

Slide 1
D. FLOETOTTO
Diebold Nixdorf
Diebold Nixdorf

“For 6 years now, Pyramid is a reliable partner in enabling best service for our customers. We most appreciate the friendly and fast service and work together on a succesfull, trusting partnership basis.”

Slide 2
Dr. THOMAS BLUMOER
genua.
Genua

“In our nearly 20-year relationship using Pyramid’s fast and secure next-business-day on-site service, I have found good accessibility and transparency to be a given.”

Slide 2
Marielle Mede
swyx
swyx logo

"We have been a Pyramid customer since 2015. The few times we had to make use of customer service, component replacement and on-site service worked out great. We are very satisfied with the response time and unbureaucratic approach. Pyramid is very fast and the cooperation is perfect!"

Pyramid Care Program


Already with the decision for an AKHET® or POLYTOUCH® solution
you benefit from comprehensive support services:


Our technical customer service consists of proven in-house experts who are available to you by email and phone as well as via the Pyramid Helpdesk portal. Each ticket is processed no later than 2 hours after creation. Via the Pyramid Helpdesk portal you can quickly and easily check the processing status of your ticket at any time, change it or send a message to the responsible support colleague.
 
And the best part:
Pyramid Care Standard covers the whole lifetime,
which means that our support will help you with questions and problems even after the warranty has expired.

We are there for you!

Pyramid Care Standard

support from the In-house Expert Team!

Pyramid Helpdesk Portal
for support Ticket creation and tracking

available 24/7

livetime e-Mail
and Telephone Support even
after warranty ends!

MON – FRI
8 AM – 5 PM (CET)
+49 761 4514 870
support@pyramid.de

requests
will be processed within 2 hours

during opening
hours

12 month warranty

warranty extension
up to 60 months
is possible

Support packages

Do you value the fastest possible replacement and expert on-site service?


Then we have support packages ready for you that supplement Pyramid Care Standard with valuable services.
Customized support for your use case: in Europe and overseas.
Do you have questions about the packages? Then use the contact form at the bottom of this page.
We will be happy to advise you!

PYAMID CARE EXTENDED
Choose the best
support package
for your
use case!

Bronze

Advance
Component replacement

Silver

Advance
Component replacement
+
on-site service

Gold


Advance
Unit replacement

Key features

  • Advance component replacement
  • Advance unit replacement
  • Express shipping on the day of ticket creation¹
  • On-site service
  • Transport label for free return shipping

1 Ticket creation until 3 PM (CET)

Component replacement

Component replacement
+ on-site service

Unit replacement

Choose the
best support package
for your use case

Bronze

Component replacement
  • Advance component replacement
  • Express shipping on the day of ticket creation¹
  • Transport label for free return shipping

1 Ticket creation until 3 PM (CET)

Silver

Component replacement
+ on-site service
  • Advance component replacement
  • Express shipping on the day of ticket creation¹
  • On-site service
  • Transport label for free return shipping

1 Ticket creation until 3 PM (CET)

Gold

Unit replacement
  • Advance unit replacement
  • Express shipping on the day of ticket creation¹
  • Transport label for free return shipping

1 Ticket creation until 3 PM (CET)

“For 6 years now, Pyramid is a reliable partner in enabling best service for our customers. We most appreciate the friendly and fast service and work together on a succesfull, trusting partnership basis.”
D. FLOETOTTO
Diebold Nixdorf
“In our nearly 20-year relationship using Pyramid’s fast and secure next-business-day on-site service, I have found good accessibility and transparency to be a given.”
Dr. THOMAS BLUMOER
genua
“We have been a Pyramid customer since 2015. The few times we had to make use of customer service, component replacement and on-site service worked out great. We are very satisfied with the response time and unbureaucratic approach. Pyramid is very fast and the cooperation is perfect!”
Marielle Mede
swyx

QUESTIONS? GET IN TOUCH!