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CARE PROGRAM

Whether "Standard" or "Extended"...
Fast and competent support
just in case – tailor-made!

Slide 1
D. FLOETOTTO
Diebold Nixdorf
Diebold Nixdorf

“For 6 years now, Pyramid is a reliable partner in enabling best service for our customers. We most appreciate the friendly and fast service and work together on a succesfull, trusting partnership basis.”

Slide 2
Dr. THOMAS BLUMOER
genua.
Genua

“In our nearly 20-year relationship using Pyramid’s fast and secure next-business-day on-site service, I have found good accessibility and transparency to be a given.”

Slide 2
Marielle Mede
enreach
swyx logo

"We have been a Pyramid customer since 2015. The few times we had to make use of customer service, component replacement and on-site service worked out great. We are very satisfied with the response time and unbureaucratic approach. Pyramid is very fast and the cooperation is perfect!"

Pyramid Care Program

Already with the decision for an AKHET® or POLYTOUCH® solution you benefit from comprehensive support services:

Our technical customer service consists of proven in-house experts who are available to you by email and phone as well as via the Pyramid Helpdesk portal. Each ticket is processed no later than 2 hours after creation. Via the Pyramid Helpdesk portal you can quickly and easily check the processing status of your ticket at any time, change it or send a message to the responsible support colleague.
 
And the best part:
Pyramid Care Standard covers the whole lifetime,
which means that our support will help you with questions and problems even after the warranty has expired.

We are there for you!

Pyramid Care Standard

Support from the
In-house Expert Team!

Requests will be
processed within 2 hours
during opening hours

12 month warranty

warranty extension up
to 60 months is possible

Pyramid Helpdesk Portal
for support Ticket creation and tracking
available 24/7

Unlimited E-Mail & Telephone Support
even after warranty ends!

MON – FRI: from 8 AM to 5 PM (CET)

Support packages

Do you value the fastest possible replacement and expert on-site service? Then we have support packages ready for you that supplement Pyramid Care Standard with valuable services. Customized support for your use case: in Europe and overseas. Do you have questions about the packages? Then use the contact form at the bottom of this page. We will be happy to advise you!

KEY FEATURES

1 Ticket creation until 3 PM (CET)

BRONZE

Component replacement

SILVER

Component replacement
+ on-site service

GOLD

Unit replacement

Testimonials

“For 6 years now, Pyramid is a reliable partner in enabling best service for our customers. We most appreciate the friendly and fast service and work together on a succesfull, trusting partnership basis.”

D. FLOETOTTO
Diebold Nixdorf

“In our nearly 20-year relationship using Pyramid’s fast and secure next-business-day on-site service, I have found good accessibility and transparency to be a given.”

Dr. THOMAS BLUMOER
genua

“We have been a Pyramid customer since 2015. The few times we had to make use of customer service, component replacement and on-site service worked out great. We are very satisfied with the response time and unbureaucratic approach. Pyramid is very fast and the cooperation is perfect!”

Marielle Mede
enreach

Questions? Write to us!

Send a Message
We are Always Ready to Hear From You!

Offices

Headquarter

Pyramid Computer GmbH
Boetzinger Strasse 60
D-79111 Freiburg, Germany

Erfurt Plant

Pyramid Computer GmbH
Feldstrasse 1
D-99334 Amt Wachsenburg, Germany

Witzenhausen Plant

Pyramid Computer GmbH
Bischhaeuser Aue 10
D-37213 Witzenhausen, Germany

R&D Centre

Pyramid Computer GmbH
Wilhelmstrasse 43,
D-52070 Aachen,
Germany

Pyramid North America

Pyramid North America Inc.
13800 Coppermine Rd
Herndon, VA 20171 USA

Asia Headquarters

faytech Tech. Co., Ltd.
Fl. 2, Bldg. 8, Winlead Intelligent Park
Shenzhen, China

India Office

faytech Private Limited
3/16 Shanti Niketan
New Delhi 110021, India

Japanese Office

faytech Inc.
6th floor CI building 1-7-11
Higashinihonbashi, Chuoku
Tokyo, Japan

South Korea Office

Deutsche faytech Korea
#501, GBSA, 107 Gwanggyoro, Yeongong-gu, Suwon-si, Gyeonggi-do, 16229, Republic of Korea

South Africa Office

faytech Africa
74 Link Road,
Waterfall 3610,
South Africa

Distribution
UK & Ireland

Pinntec Limited
Unit 4 Newtown Grange Farm Business Park, Desford Road, Newtown Unthank, Leicester, Leics LE9 9FL, GB

Pyramid AG

Pyramid AG
Sendlinger-Tor-Platz 8
D-80336 München

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