CARE PROGRAM
Whether "Standard" or "Extended"...
Fast and competent support
just in case – tailor-made!
“For 6 years now, Pyramid is a reliable partner in enabling best service for our customers. We most appreciate the friendly and fast service and work together on a succesfull, trusting partnership basis.”
“In our nearly 20-year relationship using Pyramid’s fast and secure next-business-day on-site service, I have found good accessibility and transparency to be a given.”
"We have been a Pyramid customer since 2015. The few times we had to make use of customer service, component replacement and on-site service worked out great. We are very satisfied with the response time and unbureaucratic approach. Pyramid is very fast and the cooperation is perfect!"
Already with the decision for an AKHET® or POLYTOUCH® solution you benefit from comprehensive support services:
Our technical customer service consists of proven in-house experts who are available to you by email and phone as well as via the Pyramid Helpdesk portal. Each ticket is processed no later than 2 hours after creation. Via the Pyramid Helpdesk portal you can quickly and easily check the processing status of your ticket at any time, change it or send a message to the responsible support colleague.
And the best part:
Pyramid Care Standard covers the whole lifetime,
which means that our support will help you with questions and problems even after the warranty has expired.
We are there for you!
Support from the
In-house Expert Team!
Requests will be
processed within 2 hours
during opening hours
12 month warranty
KEY FEATURES
1 Ticket creation until 3 PM (CET)
BRONZE
SILVER
GOLD
“For 6 years now, Pyramid is a reliable partner in enabling best service for our customers. We most appreciate the friendly and fast service and work together on a succesfull, trusting partnership basis.”
“In our nearly 20-year relationship using Pyramid’s fast and secure next-business-day on-site service, I have found good accessibility and transparency to be a given.”
“We have been a Pyramid customer since 2015. The few times we had to make use of customer service, component replacement and on-site service worked out great. We are very satisfied with the response time and unbureaucratic approach. Pyramid is very fast and the cooperation is perfect!”
Send a Message
We are Always Ready to Hear From You!
Offices
Pyramid Computer GmbH
Boetzinger Strasse 60
D-79111 Freiburg, Germany
Pyramid Computer GmbH
Feldstrasse 1
D-99334 Amt Wachsenburg, Germany
Pyramid Computer GmbH
Bischhaeuser Aue 10
D-37213 Witzenhausen, Germany
Pyramid Computer GmbH
Wilhelmstrasse 43,
D-52070 Aachen,
Germany
Pyramid North America Inc.
13800 Coppermine Rd
Herndon, VA 20171 USA
faytech Tech. Co., Ltd.
Fl. 2, Bldg. 8, Winlead Intelligent Park
Shenzhen, China
faytech Private Limited
3/16 Shanti Niketan
New Delhi 110021, India
faytech Inc.
6th floor CI building 1-7-11
Higashinihonbashi, Chuoku
Tokyo, Japan
Deutsche faytech Korea
#501, GBSA, 107 Gwanggyoro, Yeongong-gu,
Suwon-si, Gyeonggi-do, 16229,
Republic of Korea
faytech Africa
74 Link Road,
Waterfall 3610,
South Africa
Pinntec Limited
Unit 4 Newtown Grange Farm Business Park, Desford Road, Newtown Unthank, Leicester,
Leics LE9 9FL, GB
Pyramid AG
Sendlinger-Tor-Platz 8
D-80336 München
